About
Brief Career Overview
As a communication studies graduate with a concentration in organizational communication studies and a minor in business German from James Madison University, I have completed a variety of projects and coursework that enhanced my skills. With an extensive background in customer service, leadership, sales, and a proven track record in leading teams, delivering exceptional customer service, and effectively troubleshooting issues, I am eager to utilize my skills post-graduation. I am now excited to apply my experience and knowledge in a role where I can make a meaningful contribution to your organization's success. ​
My educational background has equipped me with the necessary skills in interpersonal communication, business and professional communication, facilitation, intercultural communication, leadership communication, and persuasion, to name a few. Harnessing skills developed through coursework I am confident in my ability to contribute meaningfully to any organization I may be a part of!
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Experience
Jobs and Roles
Member Services Manager
March 2024 - Present
I lead a team through daily operations, ensuring task completion and smooth daily operations. I implement policies, help facilitate meetings, train assistants, and work efficiently in a fast-paced environment to deliver the best possible customer service.
I have received the manager of the month recognition multiple times as I continue to grow and improve my leadership skills.
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Member Services Assistant
September 2022 - March 2024
​Collaborated with a team to ensure exceptional customer service by communicating effectively and troubleshooting issues. I also utilized CRM and POS systems to sell memberships, register participants for activities, and process various contracts. I answered phone calls and also engaged in cross-functional collaboration to meet participants' needs and ensure smooth operations within our department.
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Fundraising for the UNHCR
September 2019 - June 2020
Briefed potential donors on the organization and its goals to understand how their donations would be utilized. I collaborated with a different team each day to strategize on donor acquisition and retention. I also occasionally acted as a team leader, ensuring effective briefing of donors and lead generation while also motivating and assisting team members.
Waldorf Astoria Internship
February 2018 - March 2018
Gained practical experience in a luxury hospitality internship where I worked in key departments including HR, marketing, guest relations, and finance, collaborating with cross-functional teams. This experience enhanced my practical knowledge and understanding of different business functions, allowing me to observe them in practice.
HR Internship, Vakkaru Maldives Resort
May 2017 - August 2017
Worked directly with and attended job fairs with the Director of Human Resources for the Vakkaru Maldives Resort during the pre-opening stage, promoting the resort and looking for potential applicants. I also designed brochures and business cards to hand out to potential employees, and designed an employee handbook as well.
Education
Academic Achievements
B.S. in Communication Studies, Business German minor
Dean's List: Fall 2023, Spring 2024, Fall 2024
Hands-on experience with research, group-work, and facilitation
Relevant coursework in organizational communication
